Privacy Policy

CSHOPPY built the application as a free app. This is an E-commerce app and the service includes buying and selling.This page is used to inform website and app visitors regarding CSHOPPY policies with the collection,use and disclosure of Personal Information if anyone decided to use CSHOPPY service.

Please agree to the collection and use of information in relation with this policy to use CSHOPPY service.

All the personal information that CSHOPPY collect are used for providing and improving the services. CSHOPPY will  not use or share your information with anyone else except as described in this policy. The payment gateway service which CSHOPPY used is CCaveneu and all the payment details are secured with CCavenue and CSHOPPY will not be having the direct access to any of  the bank/card etc.. related information. CSHOPPY users can also check the terms and conditions from CCavenue page.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at CSHOPPY, unless otherwise defined in this privacy policy.

Information collection and use

For a better experience while using our Service, CSHOPPY may require you to provide us with certain personally identifiable information like users name, mobile number,e-mail id,address,location,payment information to make the payment.The information that CSHOPPY request is retained on your device and is not collected by CSHOPPY in any way. All the given information is retained by us and used as described in the privacy policy. CSHOPPY will do the best service to protect user information, however if user data stolen through any virus attack or hacking then CSHOPPY will not be responsible. Payment gateway secured with CCaveneue and all the rights are deserved to CCAvenue. 

The app does use third party services that may collect information used to identify you. You can check the google services for reference.

Log data

We,CSHOPPY  want to inform you that whenever you use  our Service, in case of an error in the app we collect data and information through third party products on your phone called Log Data. This Log Data may include information such as your devices Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising CSHOPPY Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices internal memory. CSHOPPY Services may uses “cookies” for providing the better service. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service providers

CSHOPPY may employ third-party companies and individuals due to the following reasons.

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services; or feedback survey
  • To assist us in analyzing how our Service is used

CSHOPPY want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

CSHOPPY value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and CSHOPPY cannot guarantee its absolute security.

Links to other sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by CSHOPPY. Therefore, we strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Services do not address anyone under the age of 13. CSHOPPY do not knowingly collect personal identifiable information from children under 13. In the case CSHOPPY discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact CSHOPPY so that we will be able to do necessary actions.

Changes to This Privacy Policy

CSHOPPY may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes.  CSHOPPY will not notify you of any changes by posting the new Privacy Policy but you can visit the policy page for the checking the changes on this page. All the privacy policy changes are effective immediately, after they are posted on this page.

Refund policy

Please read the refund policy

Refund applicable for the below cases

  • Transaction failed
  • Unsuccessful purchase after the payment
  • If the item is not received within the given delivery date
  • For cancelling the product - Customers are requested to check the return policy and refund applicable cases before initiate the cancellation request
  • For damaged/ defective products, the seller will issue the refund. Cshoppy will not be responsible if the product cannot be repaired or replaced

Refund modes

  • Refund can be processed to the customer payment account
  • No cash refunds
  • Please allow 10 working days for us to credit the refund amount to customer payment account
  • Maximum refund request period is 3 working days from the product received date
roduct Return policy:

Return products, Customer need to ship back to Cshoppy registered address with the original condition with price tags. We will not accept the products for the return which are used or damaged by the customer

Items eligible for return are:

Damaged product

Any product parts  or accessories mentioned in the product description are missing

Received different product

Items not eligible for return are:

Food Items

Baby Products

Beauty Products

Apparel Accessories

Grocery Items

Health and Personal Care Products

Garden and Outdoor Products

Jewellery and Jewel accessories

Mobile Phone Accessories (Screen Guards, Screen Protectors and Tempered Glasses)

Pet Products

Software Orders

Video Games

  • Cshoppy is not responsible for the products for which the warranty is directly given by the seller. However Cshoppy will raise the complaint to the Seller to resolve the issue
  • Customers cannot cancel the order once it purchased, Becasue after the customer booking Cshoppy release the payment to the seller team and dispatch the product 
  • If customer requests to cancel the order after shipping, courier charges will be collected from the customer and remaining amount will be refund to the customer account
  • If the customer will not receive the product within the delivery date, customer can cancel the order and Cshoppy initiate 100% refund to the customer
  • Customer should not accept any broken package at the delivery time. Customer should check the package within one hour of delivery time and report to Cshoppy, if there is any damages found. Cshoppy will not be responsible for any returns or refunds after this timeline
  • Cshoppy will not refund the charges for the return shipment of the products. However we will provide 5% discount for the next purchase of the customer (Maximum amount up to Rs 50/-)
  • Cshoppy will not be providing any assurance on product replacements

Contact us

If you have any questions or suggestions about CSHOPPY Privacy Policy, do not hesitate to contact us.